When Was The Last Time You Spoke to Good Ole’ What’s His/Her Name?

May 30, 2012

“Keeping in touch is a great way to build the relationship with your customers, so they keep you in mind when the time comes for a return visit or if they’re asked to make a recommendation.”  (Excerpt from Staying In Touch With Your Guests by Caroline Cooper) I love Southwest Airlines.  I try to fly them every chance I get.  They have a great ‘keeping in touch program’.  About a…