• Over-Promising, Cover-Ups, Lies, and Stretching the Truth in Sales
  • Is the Best Price the Right Price?
  • The Benefit of Cheating and Value of a Cheat Sheet
  • Etiquette In Today’s World:  Where is Emily Post When You Need Her?
  • Forget About Finding Passion In The Workplace.
New Year - New Focus

Happy New Year! Set Your Goals High!

Happy New Year! We all have great intentions, a renewed vigor for our work, and the desire to be ultra-successful in 2018, right?  I know I do and am very busy today making sure my stars are aligned, my focus is razor sharp, and I am poised and ready for a successful New Year! What better way to start 2018 than to make sure your roadmap is in place and you…

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Respect basics

Respect. Does It Exist Anymore?

It might be the time of the year or my mood, but it seems respect has grown wings and flown out the window. I went back and searched my blogs because I know I did a blog a number of years ago on respect, and sure enough – there it was – written on 12/17/2014.  In that past post, I spoke about respecting time.  Missing meetings, deadlines, or simply not responding to…

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social media tree

Creating a Social Strategy and Social Calendar for Social Media Posts

Several of our portfolio hotels employ a company for social media postings.  Some of you do your postings in-house.   And, some hotels I am responsible for your social media.  No matter the vehicle, it is imperative that whoever is doing your social media posting thinks logically, has a written social media plan and creates an organized calendar of what and when to post. Being organized helps your page feel purposeful,…

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Digital news, Google alerts

Google Alerts… Free Sales Prospecting Tool

Do you have Google Alerts set for all your customer companies?  What about companies you want as your customers? One of the biggest advantages a salesperson has is his/her knowledge of the market and customer base.  Knowing everything about your clients is imperative to relationship building.  If you know the “latest and greatest” about your client companies, competition, and information about what people are saying about you and your hotel,…

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Bleisure Travel

Bleisure Travel – What’s In It For You?

Everyday, Road Warriors grab their suitcases, kiss their families and loved ones goodbye and set off to work.  Business travel is a way of life for many – some love it, some don’t.  For those who don’t love it, often times it is because they miss their spouse and children, miss the milestones in their lives, and miss the day-to-day business of family relationships.  Bleisure Travel may be the solution!…

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Star on your STR

Be A Star When Analyzing Your STR Report

You’re in an owner’s review meeting, and your hotel owner asks, “Why did our comp set beat us?  What did they have that we didn’t have?”.  What do you respond?  Continually saying “I don’t know” is not star behavior.  We must be great “star analyzers” of STR (Smith Travel Research) reports, and hotel GMs and sales managers must keep track of what’s going on in our communities, areas, and in competitive…

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Sales Dance

Stay on Beat – Learn the Sales Dance Steps

I am a salesperson by day and a dancer by night.  I have often thought about the connection between the two.  Selling requires planning and leadership.  Dancing requires technique and leading/following.  Both sales and dance require choreography and a good sense of timing.  It is no wonder that people refer to it as a “Sales Dance”. As I sit here at my desk on the cusp of the first day…

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Poppies mean remembrance on Memorial Day.

Should We Celebrate on Memorial Day or Remember?

According to the definition in Wikipedia, “Memorial Day is a federal holiday in the United States for remembering the people who died while serving in the country’s armed forces. The holiday, which is currently observed every year on the last Monday of May, originated as Decoration Day after the American Civil War in 1868, when the Grand Army of the Republic, an organization of Union veterans founded in Decatur, Illinois,…

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Direct bookings: Don't Flush

Direct Bookings: Why Anything Else Is Like Flushing Money Down The Toilet

Every hotel manager wants every guest to make direct bookings on either their hotel/brand website or by calling the hotel/brand.  So why do we consistently shoot ourselves in the foot by making it too easy for them to book on indirect websites…. primarily third party websites? Yes, we want all the supermarket shelves to be open and our hotel to be visible everywhere – but we also want our best…

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The Power of Love

The power of love is a curious thing.  Some celebrate with their true love.  Some celebrate the love of family.  Some celebrate the love of food and beverage.  Some celebrate their love of the game.  And, some just choose to celebrate, leaving the gates wide open.   In 2017, Valentine’s Day falls on a Tuesday….. not so good for our hotel romance package sales.  Do you offer your packages and…

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I’m Social Enough! Why Does My Hotel Need Facebook?

I do not know how many times I have heard people say that they are “Social Enough” and do not need to be on Facebook (or any other social media).  “I don’t need to Tweet, Snapchat, post photos to Instagram, be on Google+, maintain boards on Pinterest or use Whatsapp,” to be successful.  “It takes too long, I will need someone dedicated to posting, I don’t have the money, yada,…

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The Cruel, Cruel Summer Is Over

It’s been a cruel, cruel summer.  It’s been too hot, business was a bit down at most of our hotels, I sold my house and moved, and I didn’t get a beach vacation.  The last one listed is indeed the most cruel – LOL. Even though I am a beach girl at heart, Fall is my favorite season.  I like the warm Indian Summer days and the cool, sleep-with-the-windows-open nights.  As…

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Lead Generation

Leaders of the Pack – Motivating GSRs to Gather Wool

Every person who walks through our front door is a potential customer and our Front Desk staff is an integral cog in the sales conversion process. Face it, there is someone at your desk 24 hours a day, 7 days a week and if we are not training these very valuable associates in the lead generation process, then we are missing great opportunities. Lead Generation encompasses a variety of information and…

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Mental Sorbet

Mental Sorbet…. A Good Intermezzo For Managers and Leaders

A great meal is always enhanced by an intermezzo.  Sorbet cleanses the palate and allows you to open up your tastebuds for the flavors to come.  Think about adding a little mental sorbet to your work diet.  What do you need to keep your mind open and allow yourself the ability to analyze data and apply that knowledge to creating thinking? Being Happy! in the workplace is a great place to…

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Fruits and Veggies

Lettuce Turnip the Beet and Sell!

Selling is a very broad-based activity.  Everyone’s style is different – kinda like listening to the different music genres. Because June is National Fresh Fruit and Vegetables Month, tomorrow (June 16) is Fresh Veggies Day, and Friday (June 17) is Eat Your Vegetables Day, wouldn’t you stand out from the crowd visiting a client with a basket of tomatoes? “Lettuce Turnip The Beet”! It’s very simple: you come up with…

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Body Language

Body Language. Getting The Upper Hand In Sales

Your body language is an important and integral piece of the salesmanship puzzle.  The right body language will exude confidence. (Please watch this Ted Talk about Body Language and it’s role in the sales process.)  The wrong body language will put off buyers and send the wrong message.  It’s not all about what we say, but how we present ourselves while we talk. Body language can be learned at a very…

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“Darn Good Advice” If I Do Say So Myself

I got a notification today that someone had “liked” one of my blog posts.  Just for giggles and to stroke my own ego because someone outside my company read my stuff, I went back and reread the blog.  It was originally published in 2013.  As I was reading http://theroomermill.net/who-are-you-and-what-have-you-done-with-my-sales-person/ I decided that even after 3 years it was worthy of republishing given the fact that there was just so much darn good advice…

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SuperMom

If there every was a SuperMom, it would be my Mom.  My sisters follow closely in her footsteps, but nevertheless, my Mom is da bomb!  If your Mom is anything like my SuperMom, she deserves to be pampered. Mother’s Day 2016 is less than 7 days from today.  What is your hotel offering?  Are you celebrating your Guest Moms?  What about your Employee Moms?  Whether she is a Road Warrior…

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