quality service

What Defines Quality?

They say that beauty is in the ‘eye of the beholder’; but what about quality?  Who determines what defines quality and where the benchmark should be

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Unique color fish

What Makes You Unique?

Customer:  “Tell me about your hotel.” Sales Person:  “Our hotel has 96 rooms, meeting room for up to 60 persons, indoor swimming pool, fitness room,

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I’m An Emotional Wreck

“Hotel brands are about feelings no matter which way you try and sell people on benefits and otherwise logical choices. Aim to make your décor,

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Develop Your Brand Voice

“Are you using the same “brand voice” each time you make a social post? Switching between a casual tone and professional tone may cause customers

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The Power Of The Pen

I’ve often extolled the virtue of personalized correspondence and the value that our customers perceive when they receive a handwritten note. You probably know that

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Linda Komornik

Linda Komornik

Linda is celebrating more than 35 years of experience in the hospitality industry. She has extensive hands-on experience with all hotel departments, restaurant operations, and convention & visitor’s bureau departments of sales and tourism. As the Corporate Director of Sales & Marketing, Linda is an above property member of the Great American Hotel Group's national management team.